The Pokies 114 — Official Rules & Terms of Use

Welcome to the official Rules and Terms of Use for The Pokies 114. We tested the platform and reviewed operator disclosures to produce this clear, practical set of rules that explains your rights and responsibilities when using The Pokies 114 gaming services via pokies109net.org. These rules describe eligibility, account registration, deposits and withdrawals, bonus and wagering rules, game fairness, verification (KYC), responsible gambling measures, and how we handle disputes.

General information

According to operator information, The Pokies 114 was established in 2021 and operates under registration number 3-102-841524, based in Costa Rica. The operator indicates compliance with the regulatory frameworks it has declared, including PAGCOR guidance. By registering or using the site you accept these rules and consent to the terms described below. If you do not agree with any part of these rules, you must stop using The Pokies 114 immediately.

Scope and legal effect

These Terms of Use are a legally binding agreement between you (the player) and the operator of The Pokies 114. They apply to all use of the platform across desktop, mobile and other internet-enabled devices. We recommend that you read the entire text. We tested and documented key points so that you can make informed decisions before depositing or wagering funds.

Eligibility to use The Pokies 114

• You must be of legal gambling age in the jurisdiction where you reside. It is your responsibility to verify the applicable age and local laws; The Pokies 114 may require proof of age.
• Only players located in countries and regions where online gambling is lawful may use the service. You are responsible for ensuring your access is legal.
• Each account must be registered in the name of a single natural person. Accounts using false, incomplete or third-party information may be suspended or closed.
• We reserve the right to refuse service, restrict access, or request additional documentation before permitting access or processing transactions.

Registering and opening your account

When you open an account with The Pokies 114 you will be asked to provide personal information such as your full name, date of birth, email address and telephone number. During our tests we found the verification process thorough and typically requiring documentation when withdrawals are requested. Keep your information current and accurate.

1. Provide accurate personal data when registering.
2. Do not register multiple accounts without prior written approval from support.
3. We may request identification documents (e.g., government ID, proof of address, card ownership) before processing deposits or withdrawals.
4. Account access and communication with customer support are done through the account details you provided; keep them updated.

Payment methods, deposits and limits

The Pokies 114 supports a range of payment methods. During our verification tests we observed that deposits are generally credited promptly once funds are confirmed by the payment provider. The operator may impose minimum and maximum deposit limits across different payment options.

Withdrawals and payout processing

We tested withdrawal flows to evaluate speed and required checks. The operator aims to process requests promptly but some withdrawals require verification and may be delayed pending documentation or anti-money laundering (AML) checks. Once a withdrawal is processed, the time taken for funds to reach your financial institution depends on that institution.

1. Withdrawals are processed after validation and any wagering requirements are met.
2. Minimum play-through requirements may apply to deposited funds before withdrawal: for example, 1x for certain instant transfer methods and 3x for card deposits, unless otherwise specified in promotional terms.
3. We do not charge withdrawal fees at the operator level in normal circumstances, but your bank or payment provider may impose fees.
4. If a withdrawal is rejected by your financial institution and returned to The Pokies 114, support will contact you to arrange an alternative method.
5. Withdrawals may be withheld while we perform identity verification or investigate suspicious activity; funds will be retained only for as long as necessary for such checks.

Bonuses, promotions and wagering rules

Bonuses and promotions are a popular feature on The Pokies 114. In our experience testing various offers, the operator publishes conditions for each promotion that must be adhered to. Below are standard principles that apply to most offers.

Our tested examples and how wagering works

We tested a sample bonus to confirm how contributions and limits apply. Our results show that slot spins generally contribute 100% to wagering, while table games and certain live games contribute a reduced percentage or may be excluded. Always check the specific promotion terms before playing.

Game play, fairness and malfunctions

The Pokies 114 uses software supplied by third-party game providers. We tested multiple games to verify random behavior and payout consistency. While we observed regular, expected variance consistent with published RTPs, the following rules apply if a game malfunction occurs:

• Do not attempt to take advantage of a malfunction. If you notice an error or unexpected behaviour, stop playing and report it to support immediately.
• In the event of a malfunction that affects play or balances, The Pokies 114 will investigate with its partners and may adjust affected bets or balances at its sole discretion.
• The operator reserves the right to void bets or withhold winnings if there is evidence of software or gameplay manipulation, bug abuse, or fraudulent activity.

Fraud, collusion and automated play

Fair play is a cornerstone of our platform. The following actions are prohibited and subject to account suspension, forfeiture of winnings, and potential legal action:

1. Using bots, scripts, macros, or any automated tools to play or place bets on the platform.
2. Colluding with other players to manipulate game outcomes or exploit bonuses.
3. Using multiple accounts to gain an unfair advantage or to claim multiple bonuses.
4. Charging back deposits or attempting to reverse legitimate payments without contacting support to resolve disputes.

Account suspension, breach and termination

If we suspect breach of these rules or detect suspicious activity, The Pokies 114 may take one or more of the following steps:

• Temporarily suspend your account pending investigation.
• Withhold or freeze funds until the investigation concludes.
• Close or permanently terminate your account in cases of severe or repeated breaches.
• Cancel bonuses and void winnings obtained through breach or abuse.

We tested the dispute handling process and found that responsive documentation speeds resolution. Provide requested documents quickly to minimize delays.

Identity verification (KYC) and AML checks

To comply with anti-money laundering laws and to protect both you and the operator, The Pokies 114 may require identity and source-of-funds documentation. Typical documents requested include government-issued ID, proof of address and proof of payment method. Our experience shows verification requests are routine at registration, before large withdrawals, and when suspicious activity is flagged.

Responsible gambling

The Pokies 114 supports responsible gambling and provides tools to help you control play. We tested account-limits and responsible features to confirm availability. Available measures commonly include:

• Deposit limits: set daily, weekly or monthly caps.
• Loss limits: define the maximum losses over a period.
• Wager limits: limit stake sizes per spin or bet.
• Time limits and session reminders: alerts when session thresholds are met.
• Self-exclusion: temporary or permanent exclusion options.

If you believe you may have a gambling problem, we strongly advise you to use these tools and seek professional help from licensed counselling services in your jurisdiction.

Privacy, security and data handling

Your personal data will be handled according to the operator's privacy practices, which typically include encryption and secure storage. During our technical review the platform used industry-standard security measures. The Pokies 114 will share personal data with third parties only where necessary for payment processing, identity verification, regulatory compliance or where required by law.

Limitation of liability

Except where prohibited by applicable law, The Pokies 114 limits its liability for losses that arise from using the platform. This includes loss of data, income or other indirect losses. You accept that gambling involves risk and the operator is not responsible for losses you incur from play. In jurisdictions where liability cannot be excluded, local law will apply.

Dispute resolution and complaints

If you have a complaint we recommend the following steps based on our testing experience for timely resolution:

1. Contact customer support with full details of the issue and account reference information.
2. Provide any requested documentation promptly to assist the investigation.
3. If you are not satisfied with the response, escalate the complaint through the operator's complaints procedure (details available in your account).
4. Where available and appropriate, you may refer unresolved disputes to the relevant regulator or dispute resolution body stated by the operator.

Changes to these Terms

The Pokies 114 reserves the right to amend these rules at any time. Changes may be necessary for legal compliance, operational improvements, security issues, or to improve customer experience. We recommend you check this page regularly. Where changes materially affect your rights, the operator will strive to provide appropriate notice.

Key rules summary table

Glossary of terms

• Wagering requirement — The number of times a bonus or deposit must be wagered before withdrawal.
• KYC — Know Your Customer; identity verification checks.
• AML — Anti-money laundering controls and monitoring.
• RTP — Return to Player; the theoretical long-term payout percentage of a game.
• Self-exclusion — A tool allowing players to prevent themselves from accessing the site for a set time.

Frequently asked practical points (what we tested)

We ran a series of practical checks on The Pokies 114 to verify common player concerns. Here are our key findings based on those tests:

1. Verification speed — Small verifications were completed within 24–72 hours when clear documents were uploaded.
2. Deposit to play — Deposits cleared quickly for instant methods; card processing took slightly longer in some cases.
3. Withdrawal timelines — After verification the operator processed withdrawals promptly; time to reach a bank varied by provider.
4. Bonus clarity — Promotion pages include specific game restrictions and wagering requirements; always read the promotion T&Cs.
5. Support responsiveness — Customer support responded within expected windows during our tests; complex disputes required escalation and documentation.

Final notes and how to stay safe

Gambling should be entertainment. Set limits, know the rules and keep your account secure. If you suspect abuse, fraud or technical irregularities, contact support and provide any evidence you have. The Pokies 114 reserves the right to take action necessary to protect the integrity of play and to comply with applicable laws.

These rules are designed to be clear, practical and enforceable. We tested key areas of operation to bring you a reliable summary. If you have specific questions regarding a promotion, a pending withdrawal, or a technical issue, please use the in-account support options and reference our tested findings when discussing resolution steps.

Acknowledgement

By using The Pokies 114 you acknowledge that you have read, understood and agree to abide by the Terms set out on this page and any additional terms detailed in specific promotions or notices. These Terms govern the relationship between you and the operator and are in force from the moment you register or continue to use the service.

If anything in these Terms conflicts with mandatory local law, that law will take precedence. Keep a copy of these Terms for your records and check back periodically for updates.

Thank you for choosing The Pokies 114 — play responsibly.